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Logistics Transportation FAQ 2024


In our customer journey, we have identified several fundamental and frequently asked questions that play a pivotal role in shaping our clients’ understanding of our services. Recognizing the significance of providing clear and concise information, we have curated a comprehensive list to address these common inquiries. By proactively addressing these questions on our platform, we aim to enhance the overall customer journey. This strategic approach ensures that customers can access crucial information before engaging with us or any of our agents. Explore our blog to gain valuable insights and make informed decisions for your business journey.

Who is the best freight forwarder in India?/ What is a freight forwarder?

A freight forwarding company, or freight forwarder, specialises in managing logistics to transport goods from one country to another. Unlike delivering a single product, they handle large quantities, often in the thousands, offering various transportation options like aeroplanes, ships, or railways. Freight forwarders assist in the efficient movement of bulk shipments and provide choices based on speed and cost. Commonly transporting products like clothing, cars, bikes, and scooters, these professionals handle documentation, customs clearance, and select the appropriate transportation mode. For more insights and options, refer to our comprehensive blog on “India’s Top Freight Forwarding Companies in 2024.

Check out the list of “India’s Top Freight forwarding Companies in India 2024“. 

What are freight and forwarding charges?

Freight forwarding charges are what customers, either the sender or receiver, pay to the transport company. 

How is it calculated? 

These charges are calculated based on factors such as the weight and quantity of the products. The overall cost includes transportation, fuel, local taxes, special fees, handling charges, and emergency costs. The total amount depends on the weight and quantity of your products. Other specific factors may vary from one company to another and can be clarified when hiring the freight forwarding service. Understanding these charges is crucial for planning and budgeting for the transportation of goods.

What is the role of a freight forwarder in India?

Freight forwarders understand your requirements related to shipping and provide you with the best suitable solution. They are responsible for every document which needs to ship your product in another country, delivering product at time, providing tracking information and providing details about the charges and any other details which you can ask. 

Which is the No 1 shipping company in India?

We listed some popular freight forwarding companies in 2024, but choosing the top shipping company in India depends on various factors. Different companies stand out for reputation, pricing, experience, and client ratings. Here are a few options:

Om Freight Forwarders – Google rating: 3.5

Ocean Sky Logistics – Google rating: 4.8

APT Logistics – No Google Rating

Rexxport – Google Rating: 4.3

Seal Freight Forwarders – Google Rating: 4.1

To decide, compare ratings, contact the companies, and assess factors like pricing, facilities, and convenience to find the best fit for your needs.

Is DHL a freight forwarder?

Yes, DHL is a global transportation company which includes- courier service, international shipping and freight transportation. Although it is known for express parcel delivery services, it also operates as a freight forwarder. 

Who pays the freight forwarder?

In the context of international shipping, the price depends on two terms and the terms are- 1. FOB(Free on Board) & CIF(Cost, Insurance and Freight), FOB- As per this term,

The seller is responsible for the costs and arrangements which are associated with transporting the goods to the port of origin. 

Once the goods are loaded onto the vessel, the responsibility transfers to the buyer. from here, buyer has to pay to the freight forwarders for the transportation of the goods from the 

port of origin to the destination.

CIF(Cost, Insurance and Freight): in this term, the seller is responsible for not only the cost and arrangements to the port of origin but also responsible for cost of shipping, Insurance to the destination port. 

The seller usually includes the cost of freight forwarding services in the overall price of the goods, and it’s the seller who pays the freight forwarder.

Who needs a freight forwarder?

Any company who is dealing with international transportation of goods, they need a courier/ freight forwarding company or agent to help them to deliver their products to another location or country. 

Here are some example who might need the services of a freight forwarders:

  • Importers and Exporters
  • Manufacturers and Suppliers
  • Retailers and Distributors 
  • E-commerce Business
  • Individual and Relocators
  • Project Cargo and Heavy Equipment Shippers
  • Customs Brokers
  • Small and Medium-sized Enterprises (SMEs)

Does a freight forwarder need a license in India?

To run a every business or a company need to done some Legal license or registration, same case with freight forwarding company, following registration require to the freight forwarding company-

Registration with the International Air Transport Association (IATA).

Registration with the Air Cargo Agent Association of India (ACAAI).

Registrations with the Income Tax Department, the Registrar of Companies, the DGFT, and Other Departments are also significant in India.

Is a freight forwarder a broker?

No, a freight forwarder and a broker are distinct roles. A freight forwarder manages shipping logistics, while a broker connects shippers with carriers or facilitates customs clearance.

Is a freight forwarder a 3PL?

No, a freight forwarder is not necessarily a 3PL (Third-Party Logistics) provider, but some companies may offer both services.

What is the FOB fee?

We have covered the FOB fee above in this article. 

What is an example of a freight forwarder?

Example of a Freight Forwarder: Rexxport


  • Inquiry and Quotation: Client provides shipment details, receives a detailed quote.
  • Booking and Documentation: GLS assists in booking, handles shipping documents.
  • Customs Clearance: Ensures compliance, pays duties, obtains clearances.
  • Transportation: Coordinates movement via chosen modes, tracks in real-time.
  • Warehousing and Distribution: Offers storage, arranges distribution if needed.
  • Insurance and Risk Management: Advises on insurance, implements risk strategies.
  • Delivery and Confirmation: Manages customs clearance, ensures timely delivery.

Is 4PL a freight forwarder?

No, a 4PL (Fourth-Party Logistics) provider is not a freight forwarder. A 4PL manages and integrates the entire supply chain, including selecting and overseeing multiple logistics providers, which may include freight forwarders.

Can a freight forwarder be a consignee?

Yes, a freight forwarder can act as a consignee on behalf of the actual consignee, handling the receiving of goods and managing the logistics process.

Is DHL a 3PL company?

Yes, DHL is involved in 3PL (Third-Party Logistics) services, offering a range of logistics solutions including transportation, warehousing, and supply chain management.

What is CNF in shipping?/ What does C&F mean?

CNF in shipping stands for “Cost and Freight.” It’s an Incoterm indicating that the seller covers the cost of the goods and freight charges to deliver them to a specified destination.

What is CIF charges?

CIF charges refer to the cost, insurance, and freight charges included in the total price of goods when the seller is responsible for delivering them to a specified destination.

Which is the biggest logistics in India?

Have covered above in this article. 

How do I choose a good freight forwarder?

To choose a reliable freight forwarder, priorities experience, reputation, and global reach. Check for licensing, certifications, and positive reviews. Assess their customs expertise, technological capabilities for tracking, and responsiveness to communication. Ensure transparent pricing, inquire about insurance options, and verify financial stability. A good forwarder adapts to your needs, offers scalable solutions, and specializes in relevant industries. Ultimately, choose a forwarder that aligns with your shipping requirements and provides a trustworthy and efficient logistics partnership.


We, Rexxport deals in international transportation, We’ve put together a helpful FAQ blog that covers all the big questions customers usually have. Our answers are based on real experiences as we deal in the international logistic business and thorough research. If you don’t see your question in the list, just leave a comment or shoot us an email. We’re keen on making this guide as useful as possible, and your input helps us keep it up to date. We’re here to answer your questions and make things easy for you!

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